joja9 Terms and Conditions

Registration Eligibility

To open an account on joja9, a user must meet the following conditions:

• Must be at least 21 years of age.
• Must provide accurate and truthful information at the time of registration.
• Each person may operate one account only.
• Registration from areas where online betting is completely prohibited is not accepted.
• The registrant will use the account on their own behalf and for personal purposes.

Account Security

Rules regarding account security:

• Users are required to keep their login credentials (username and password) confidential.
• If unauthorized access to the account is suspected, the support team must be notified immediately.
• Allowing third parties to use the account is prohibited.
• Accounts may not be sold, transferred or rented.
• Changing the password regularly is strongly recommended.

Deposit Terms

• The minimum deposit amount is ৳200 (for all methods).
• Accepted methods: bKash, Nagad, Rocket and bank transfer.
• Deposits must be made only from an account registered in the user's own name.
• Deposits through third parties are strictly prohibited.
• Successfully verified deposits are generally credited to the account instantly.

Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally processed within 10–45 minutes.
• Withdrawals can only be made using the same registered method.
• Withdrawals may be delayed until any active bonus wagering requirement is completed.
• Withdrawals will be held pending incomplete KYC verification.
• Any withdrawal suspected of fraud may be held for investigation.

VIP Program

The joja9 VIP program has three tiers. Players can move up to higher tiers through regular play:

• Bronze: up to 0.3% cashback per week.
• Silver: up to 0.5% cashback per week.
• Gold: up to 0.8% cashback per week.

VIP cashback is automatically credited to the account every Monday.

Bonus Abuse

The following activities will be considered bonus abuse and may result in account suspension or closure:

• Claiming bonuses by opening multiple accounts.
• Using bonuses to secure guaranteed profit.
• Strategic betting to avoid bonus terms.
• Claiming bonuses using false or fabricated information.

Fair Play Policy

joja9 is committed to ensuring a fair and transparent gaming environment for all users. Games used on the platform are independently tested and secured by SSL encryption. The following activities are strictly prohibited:

• Automated betting using software or bots.
• Attempting to hack or manipulate the gaming system.
• Colluding with other users.
• Participating in money laundering or illegal activities.

Cricket and Sports Betting

Additional rules apply for cricket and other sports betting:

• Betting may close before an event begins.
• Live odds for in-play betting may be slightly delayed.
• If a match is abandoned or the result announcement changes, settlement will follow the applicable rules.
• If evidence of match fixing is found in BPL, IPL, T20 or ICC events, the related bets may be cancelled.

Reasons for Account Suspension

joja9 may temporarily or permanently suspend an account in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or incomplete information.
• Evidence of fraud, cheating or causing harm to other users.
• Evidence that the user is a minor.
• Direction from law enforcement authorities.

Voluntary Account Closure

Users may close their own account. To do so, contact us via 24/7 live chat or email [email protected]. Before the account is closed:

• All active bets must be settled.
• The balance may be withdrawn (subject to bonus wagering conditions being met).
• A self-exclusion request can be made separately through the responsible gaming section.

Cookies and Tracking

The platform uses cookies to improve the user experience. Continued use of the platform is considered consent to the cookie policy. Users can manage cookies through their browser settings, though this may limit some features.

Responsible Gaming

joja9 gives the highest priority to responsible gaming. Deposit limit setting, self-exclusion and gaming break options are available. For help with gambling addiction, please visit our Responsible Gaming page.

Limitation of Liability

joja9 will not be liable for the following:

• Loss caused by technical errors, server downtime or internet connection disruption.
• Loss caused by a user's own insecure management of their account credentials.
• Delays caused by errors from third-party services or payment providers.
• Financial loss resulting from betting outcomes — risk is always present in gambling.

Dispute Resolution Process

In the event of any dispute or complaint, please follow the process below:

• First, report the issue via 24/7 live chat.
• If unresolved, write in detail to [email protected].
• A response will be provided within business days of receiving the complaint.
• Complex disputes may take additional time to resolve.